Policies

Welcome to Atulya Dairy & Sweets.
We are committed to providing you with the finest quality sweets and dairy products, prepared fresh and delivered with care.
Please read our policies carefully to understand how we handle shipping, returns, and customer data.

1. Shipping & Delivery Policy

At Atulya Dairy & Sweets, we ensure your favorite sweets and dairy items reach you fresh, safe, and on time.

1.1 Order Processing

• All orders are processed within 24 hours of confirmation.

• Our sweets are freshly prepared for each order to maintain quality and taste.

• Dispatch timelines may vary depending on the product type and quantity.

1.2 Delivery Timelines

• Orders are typically delivered within 1–4 business days depending on your location.

• Delivery times may vary for remote or outstation areas.

• We partner with reliable courier and delivery partners to ensure safe transportation.

1.3 Delivery Charges

• Delivery charges, if applicable, will be shown at checkout before you place your order.

• Free delivery may be available on selected orders or during special promotions.

1.4 Delays

We strive to deliver on time, but Atulya Dairy & Sweets shall not be held responsible for delays caused by:

• Courier service issues

• Weather conditions

• Natural calamities or strikes

In such cases, we’ll keep you informed and coordinate to ensure smooth delivery.

2. Return & Refund Policy

At Atulya Dairy & Sweets, we take great pride in preparing and delivering fresh, hygienic, and high-quality sweets and dairy products to our customers. Since all our products are perishable and made fresh daily, we maintain a transparent and fair return policy.

2.1 No Return Policy for Perishable Items

All our sweets, dairy, and food products are freshly made and perishable in nature. Therefore, we do not accept returns or exchanges once an order has been delivered successfully.
This policy helps us ensure the highest standards of hygiene and product safety.

2.2 Damaged or Incorrect Orders

If you receive:

• A damaged, melted, or spoiled item, or

• A wrong product that does not match your order,

please contact us within 24 hours of delivery with the following details:

• Your Order ID,

• Clear photos of the product and packaging, and

• A short description of the issue.

You can reach us at 📧 rushivasweets@gmail.com or 📞 9601103502.
After verification, we will issue a replacement or a refund (as applicable) through the original payment method or store credit.

2.3 Order Cancellation

• Orders can be cancelled only before dispatch.

• Once the order is dispatched or prepared, cancellations are not allowed, as our sweets are made fresh for each order.

2.4 Refund Timeline

Approved refunds will be processed within 5–7 business days and credited to your original mode of payment or wallet credit, depending on the case.

2.5 Delivery Responsibility

We ensure careful packaging and timely delivery through our trusted logistics partners. However, Atulya Dairy & Sweets is not responsible for delivery delays caused by courier or weather conditions beyond our control.

3. Privacy Policy

At Atulya Dairy & Sweets, your privacy is important to us. We respect your personal data and ensure it is handled with care and confidentiality.

3.1 Information We Collect

We may collect the following information when you interact with our website:

• Name, contact number, and address

• Email ID

• Payment and billing information (processed securely)

• Order history and preferences

3.2 How We Use Your Information

Your information helps us to:

• Process and deliver your orders

• Improve our website and customer experience

• Share order updates and promotional offers (only if you’ve opted in)

3.3 Data Protection

We implement strong security measures to protect your data against unauthorized access, alteration, or disclosure.
We never share or sell your personal information with third parties except those directly involved in fulfilling your order (like courier partners or payment gateways).

3.4 Cookies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings if you prefer.

3.5 Your Rights

You can contact us anytime to:

• Update or correct your personal details

• Opt-out of promotional emails

Contact Us

For any concerns related to our policies, please reach out to:
📞 9601103502
📧 rushivasweets@gmail.com

We value your trust and promise to serve you with sweetness, quality, and transparency. 💛